Skip to content

Glossary

LTV:CAC ratio

What a customer is worth over their lifetime, divided by what it cost to acquire them.

If a customer generates $600 of profit over their lifetime and cost $200 in advertising to acquire, the ratio is 3:1 - the usual rule of thumb for a healthy business. Below 1:1 you lose money on every sale and growth accelerates your bankruptcy.

Most failed e-commerce and app businesses die here. They scale advertising before the ratio works, on the assumption that volume will fix economics that were broken at every volume.

Related terms